DELIVERY

As a service to our customers, we arrange the shipping of orders via one of our preferred carriers specialised in furniture.

Delivery cost are either calculated at checkout depending on the product and the delivery address or quoted after purchase for special orders. All charges will then be proforma and will be included on your order’s final balance.

Such commercial operations last for a period of time only and apply only for orders whose delivery address is located in the countries or regions specified.

Ransom & Dunn reserves the right to ship these orders by road, sea or air as they see fit. If the client wishes to expedite delivery, they may select and pay for Express Delivery at checkout.

Standard shipping includes curbside delivery only. If the client wishes to opt in for a White Glove Delivery and Installation service, they may select and pay for the service at checkout.


RETURNS

At Ransom and Dunn, we pride ourselves on creating high-quality, made-to-order products tailored to your specifications. As such, we do not accept returns or exchanges for any items once they have been purchased.

If you receive an item that is damaged or defective, please reach out to us within 30 days of receipt at info@ransomanddunn.com. We will work with you to address any issues related to manufacturing defects or in-transit damage.

Please note that all returned items must be in their original condition and packaging upon delivery. Delivery fees are non-refundable, and any applicable taxes will be refunded in accordance with tax laws.

Thank you for understanding our policy, which ensures that every piece we create meets your expectations.